Contact Ambikly: talk to the people who build it.
One inbox, read by the engineers who ship the plugin. Put the topic in the subject line and it lands with the right person — no ticket portal, no chatbot.
Three subject lines, one address.
Each card opens a pre-addressed email. The prefix is how we sort the inbox.
Pre-sales
Will Ambikly do X? Which plan fits? Tell us what you sell, which payment methods you need and how many sites you run.
AnyoneSupport
Something is not working. Include your System Status report, what you expected and what happened; license holders write from the email on the license.
Priority for Pro · AgencySecurity
Found a vulnerability in the plugin or this site? Email privately with steps to reproduce. Please do not open a public issue or post it anywhere first.
Responsible disclosureGet a useful answer on the first reply.
Most back-and-forth is us asking for the same four things. Send them up front and the first reply is usually the fix. Ambikly → Tools → System status has a Copy button that puts the whole JSON report on your clipboard.
- System Status report — plugin, database, PHP, WordPress and MySQL versions, gateway and multisite flags
- What you expected and what happened, one sentence each, with the order number, product or add-on involved
- The email on your license, so we can see your plan and site count
- A screenshot of any error, or the failed job / webhook delivery entry for integration issues
Where each kind of question goes.
| You want to… | Best route | Why |
|---|---|---|
| Know whether Ambikly does something | Features pages and documentation, then Pre-sales email | Every capability is listed by area with what is Free and what is Pro |
| Fix a store that is misbehaving | Support checklist, then Support email | System Status, license, deliveries and jobs resolve most reports without a reply |
| Extend or integrate the plugin | Developer reference | REST routes, webhooks, hooks and template overrides are documented with examples |
| Ask for a refund or change a license | Support email from the license address | Refunds are honored within 14 days under the Refund Policy; site moves are self-service under Ambikly → Settings → License |
| Report a vulnerability | Security email, privately | We confirm receipt, fix, release, then credit you if you wish |
| Talk about partnership or press | Pre-sales email | It reaches the same small team; say what you have in mind in the first line |
Four pages that answer most emails.
Contact questions.
Do you offer phone or live-chat support?
No. Everything runs through one email inbox so a report can carry the System Status text, screenshots and order numbers in one thread, and the person who answers can read the code before replying. Pro and Agency customers are answered first.
Where do I report a bug in the free plugin?
Email with “Support:” in the subject line, even without a license — bugs in the free core matter to us because Pro runs on it. Include the System Status report and the steps to reproduce; if it is a security issue, use the “Security:” prefix instead and keep it private.
Can I get a quote for more than ten sites?
Yes. Write with “Pre-sales:” in the subject, the number of client stores and whether you need yearly or lifetime terms. Agency covers ten activations on one key; larger counts are handled individually.
Do you build custom features or themes?
No — we build the plugin. Every screen has a REST route, every event has a hook and every template can be overridden from your theme, so an agency or freelancer can extend Ambikly without our involvement. The developer reference lists what to call.
How fast will I hear back?
Messages are answered in the order they arrive on business days. License holders are moved to the front of the queue automatically when the email on the message matches the email on the license — so write from that address.
Who you are writing to.
Ambikly publishes the Ambikly and Ambikly Pro plugins and operates this website and the license store. Email: [email protected]. Correspondence is kept only as long as the Privacy Policy describes; we never ask for your WordPress password or payment details by email.