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Support

Ambikly support that starts with the answer.

Most questions are answered by the documentation, the setup guide or the System status report. When they are not, Pro and Agency customers get priority email.

Choose a channel

Four ways to get unstuck.

Documentation

Every screen, setting, block, add-on and REST route, kept current with each release.

All plans

Setup guide

Install, the setup wizard, store pages, payments, your first product and the go-live checklist.

All plans

Developer reference

REST routes, hooks, WP-CLI, webhook signatures and the Addon SDK.

All plans

Priority email

Pro and Agency license holders: write to [email protected] from the email on your license.

Pro · Agency
Before you write in

Four checks that take five minutes.

These four checks resolve most reports — and if they do not, their results are exactly what we will ask for.

  1. Open System Status

    Ambikly → Tools → System status shows versions, missing tables, gateways and environment flags. Copy it into your message.

  2. Check the license

    Ambikly → Settings → License. A paused add-on almost always means an inactive or expired key. Activation resumes everything.

  3. Look at webhook deliveries

    Webhooks → Deliveries keeps the last 200 attempts per webhook with status, duration and error; failed background jobs are listed and retried through the ambikly/v1/jobs REST endpoints.

  4. Isolate the add-on

    Disable the add-on in question and retry. Disabled add-ons never load, and their settings are kept for when you turn them back on.

By symptom

Where to look first, by what you are seeing.

Every one of these screens is in the free core. Most reports end at the second column.

What you seeLook hereWhat it usually is
A Pro add-on is missing from the admin or storefront Ambikly → Settings → License, then Ambikly → Add-ons Key inactive, expired or not yet activated on this domain; or the add-on toggle is off
Order stuck in Pending after a card payment Settings → Payments → Stripe, then Webhooks → Deliveries Stripe’s webhook secret is missing or wrong, so the payment confirmation never arrived
Customer did not get an order email Settings → Emails The event’s toggle is off, or the host blocks outgoing mail — the jobs/failed REST endpoint lists the failed send
Webhook, CRM sync or renewal did not run Webhooks → Deliveries Deliveries keep the last 200 attempts with the response; failed background jobs can be retried through the jobs REST endpoint
Storefront page is blank or unstyled Pages → the store pages, then Settings → Store The block or shortcode was removed from the page, or the store page assignment points elsewhere
Download link says expired or limit reached Settings → Downloads, then the order’s Downloads tab Per-purchase limit or expiry reached; both can be raised for that order
Stock or coupon “not available” at checkout Product → Inventory, or Coupons → usage Working as designed — stock and coupon limits are checked before payment so an order is never taken for what is gone
Something else Ambikly → Tools → System status Versions, missing tables, gateway and environment flags — copy it into your email
What each plan includes

Support by plan.

ChannelFreeProAgency
Documentation, setup guide and developer reference ✓ ✓ ✓
System Status self-diagnosis ✓ ✓ ✓
Email support — Priority email Priority email, 10 sites
Updates Included Included while licensed Included while licensed

Support covers Ambikly itself. Questions about your hosting, theme or third-party plugins are outside its scope, though we will point you in the right direction where we can.

FAQ

Common support questions.

Where do I start if something is not working?

Open Ambikly → Tools → System status. It lists plugin and database versions, PHP, WordPress and MySQL versions, missing tables, available gateways and multisite/SSL flags — nine times out of ten the answer is on that screen.

A Pro add-on stopped working. Why?

Check Ambikly → Settings → License first. A lapsed or unactivated license pauses every add-on per request without touching their settings; activating the key resumes them instantly. If the license is fine, disable and re-enable the add-on — disabled add-ons never load.

A webhook or CRM sync did not arrive.

Every webhook keeps its last 200 delivery attempts with status, duration and error under Webhooks → Deliveries, and failed background jobs are listed and retried through the ambikly/v1/jobs REST endpoints.

Do you offer refunds?

Yes — 14 days on a first Pro or Agency purchase, requested by email from the address on the license. Renewals are not refundable because they can be canceled beforehand. The Refund Policy has the full terms.

Do you support my theme or hosting?

We support Ambikly itself: its screens, blocks, add-ons, REST routes and the data it writes. If a theme or host is the cause we will say so and point you at the right setting or the right vendor, but we cannot change their code.

Can support log in to my site?

We do not ask for admin logins. A System Status report, screenshots and the failed job or delivery entry tell us what we need; if a fix requires a change on your side we send exact steps.

Can I get help choosing a plan?

Yes — write to [email protected] with what you sell and how many sites you run, and we will tell you plainly whether Free is enough.

Still stuck?

Send the System Status report and what you expected to happen. Plain answers, no scripts.

Contact us Setup guide