Orders, documents, emails and the plumbing behind them.
Every order carries items, addresses, notes and transactions, moves through a status workflow, refunds from one screen and prints its own invoice and packing slip. Emails are templated with smart tags; reports, webhooks, a job queue and a system status page keep the operation observable.
One screen from placed to fulfilled.
Transition status, add internal or customer-visible notes, refund fully or partially (the gateway is refunded where it supports it), print the invoice or packing slip from token-guarded links, and record off-platform payments for Net Terms. Manual orders can be created for a customer from the admin.
- Status workflow with an action on every transition
- Full and partial refunds with a refund record
- Invoices and packing slips; PDF renderer hook
- Manual orders with the staff-only gateway
Templates a merchant cannot break.
Order created, paid and status-changed emails go to customers and admins with per-event, per-audience toggles. Subjects and bodies are editable with smart tags — {{order_number}}, {{order_total}}, {{invoice_url}} and more — inside a shared header and footer, and a preview URL renders a sample order through the real pipeline.
- Per-event, per-audience toggles
- Smart tags substituted at send time
- Test send and live preview
- From name and address filterable
Thanks for your order {{order_number}} — {{order_total}}
Hi {{customer_first_name}},
Your payment via {{payment_method}} is confirmed.
Invoice: {{invoice_url}}Reports, webhooks, jobs and a status page.
Built-in reports cover revenue, orders and average order value, sales by day, top products and status breakdown; Advanced Reports adds cohort retention and RFM. Nine webhook events fire signed payloads through a durable job queue with eight attempts; webhook deliveries are logged and re-testable, failed jobs are listed and retried over REST; System status reports versions, tables, gateways and environment.
- Reports: summary, sales by day, top products, status breakdown
- Webhooks: X-Ambikly-Signature, retries, delivery log, test fire
- Jobs: minute tick, failed list and retry over REST
- CSV export for products and orders; WP-CLI
Orders & operations, by plan.
| Capability | Free | Pro / Agency |
|---|---|---|
| Status workflow, notes, refunds | Included | Included |
| Invoices and packing slips | Included | Included |
| Transactional emails with smart tags | Included | Included |
| Reports: summary, by day, top products | Included | Included |
| Cohort and RFM reports, CSV export | — | Advanced Reports |
| Webhooks, job queue, system status | Included | Included |
| Abandoned cart recovery | — | Abandoned Cart Recovery |
Pro is $199 per year or $549 once for one site; Agency covers 10 sites. Every paid plan includes all 35 add-ons.
What Pro adds to orders & operations.
Advanced Reports
Cohort retention, RFM segmentation, top-customers, and CSV exports.
AdminAbandoned Cart Recovery
Win back customers who left items in their cart with a sequence of automated emails.
MarketingShipment Tracking
Add tracking numbers to orders, with carrier links and customer notifications.
PhysicalCRM Sync
Push customers, orders and popup leads to Mailchimp or HubSpot.
AdminFlash Sales
Scheduled sale windows that enforce the sale price and show a live countdown on products and cards.
MarketingPopup Campaigns
Email capture or announcement popup with delay, scroll, and exit-intent triggers.
MarketingOrders & operations — common questions.
Can I get real PDF invoices?
Invoices render as printable HTML by default; plug in Dompdf or mPDF through the ambikly_invoice_pdf_renderer filter for PDF output.
What if a webhook endpoint is down?
Delivery retries eight times with exponential backoff, and the last 200 attempts per webhook are kept with status, duration and error.
Which emails does Ambikly send?
Order created, order paid and status changed — each to the customer and/or admin, each toggleable, plus renewal and shipping emails from the relevant Pro add-ons.
The other five areas.
Products & inventory
One product table for everything you sell.
Payments
Seven ways to get paid, none of them an upsell.
Cart & checkout
A checkout that validates before it charges.
Shipping & tax
Zones and rates in Free. Rules and tracking in Pro.
Customers & accounts
Customers, companies and the people who serve them.
All of this is in the free plugin.
Install it, take a real order, and turn on Pro add-ons the day one earns it.